Service Center Status Checks
U.S. Citizenship and Immigration Services is standardizing and streamlining the process of customer inquiries on applications
and petitions pending at their regional service centers. Please follow the steps below to check the status of your case.
Step 1: Contact the National Customer Service Center (NCSC) at (800) 375-5283. Please have your receipt number,
A number (if applicable), and type of application/petition filed, prior to calling. During your call, you should note the
following information:
- The name and/or ID number of the NCSC representative.
- The date and time of the call.
- Any service request referral number, if given.
Step 2: If more than 30 days have passed since completing Step 1 and the issue has not been resolved or no
action has been taken on the case, you can email the proper Service Center to check the status:
Please note: The prefix for each receipt notice will indicate which Service Center has jurisdiction over your
case—SRC for Texas, EAC for Vermont, WAC for California, and LIN for Nebraska.
When contacting the Service Center by email, you will need to provide the same information outlined in Step 1 including the
information provided by the NCSC representative. If the representative did not issue a service request, please explain why.
Step 3: If you do not receive a response or no action has been taken on your case within 21 days of sending the email,
please email the USCIS Headquarters Office of Service Center Operations at SCOPSSCATA@dhs.gov. You should receive a response
from this email address within ten days.
More information is available on the USCIS website at www.uscis.gov
